Front Office Support Analyst

Amston – a team of talent recruitment professionals that ensures exclusive attention to your needs, fosters partnerships based on trust and provides expert insights throughout the recruitment process.

Our client – Nasdaq is continuously revolutionizing markets and transforming while adopting new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. To continue and excel in their exciting journey, they need to bring people with different experiences and backgrounds together. If you want to work in a dynamic and international environment where the pace is high, and your initiatives are valued, this is the place for you!

Job description

• Efficiently resolve Calypso product integrity issues via Customer Support Portal, phone, and other communication channels
• Collaborate with customers, partners, and Customer Delivery team members to understand and resolve reported product issues
• Manage and communicate progress on escalated issues requiring product or engineering intervention
• Conduct regular meetings with clients to provide updates and address any concerns, fostering ongoing engagement
• Validate and test all issue resolutions prior to customer delivery to ensure effectiveness and satisfaction
• Utilize front office tools, remote access tools, and other resources as necessary to support customers and validate issues, documenting them in bug reporting or CRM systems
• Maintain deep expertise in one or more financial asset classes and stay informed on associated market trends through industry research
• Contribute to the development of new tools or processes aimed at enhancing customer satisfaction and improving product support efficiency
• Identify opportunities where additional Customer Delivery engagement or implementation services may be beneficial
• Mentor and support the onboarding of new Product Support team member

Requirements

• Bachelor’s degree in Finance, Business Administration, Computer Science, or a related field
• Proven experience in a customer-facing role, ideally within financial technology or capital markets
• Strong analytical skills with the ability to diagnose and resolve complex technical issues
• Basic knowledge of financial markets and derivatives in areas such as Interest Rate Derivatives, Equities, FX, Fixed Income is necessary
• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and with external stakeholders
• Detail-oriented and organized, capable of managing multiple priorities and deadlines
• Proficiency in using CRM systems, bug tracking tools, and remote support technologies
• Ability to adapt to a fast-paced, dynamic environment and willingness to learn new technologies and financial instruments
• Relevant certifications (e.g., Calypso Certification) or knowledge of financial asset classes would be advantageous

Company offers

• Monthly base salary starting from 2300 to 2600 EUR gross based on your experience
• Annual monetary bonus 
• An opportunity to become a Nasdaq shareholder 
• Employee Stock Purchase Program Nasdaq stocks with a discount 
• III pillar pension plan with additional contribution from Nasdaq 
• Flexible health insurance program 
• Flexible working schedule and hybrid way of work 
• Additional paid leave days after 2 years of working at Nasdaq 
• Flex day program (up to 6 paid days off a year) 
• Internal mentorship program – get a mentor or become one 
• Wide selection of online learning resources, e.g., Udemy 

Additional information

Contact person – Vilhelmina, +370 655 65 958, vilhelmina@amston.lt