Blockchain is the world’s leading software platform for digital assets. Offering the largest production blockchain platform in the world, they share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time. This is an opportunity to join their global User Operations Support team and ensure the best user experience possible.

This position is going to be five evenings of night shift work (starting Monday evening). Working hours will be 22:00 – 06:00.

Job Description

  • Onboard large volumes of customers, carrying out KYC and AML compliance checks
  • Resolve incoming questions from users via our ticket system (Zendesk)
  • Document support issues and contribute to the Blockchain knowledge base
  • Act as a bridge between our user operations, product, and engineering teams on product issues and bug resolution
  • Provide clear and detailed daily updates on challenges faced and suggestions for improvement
  • Document change requests and needs via our Jira system and escalate appropriately
  • Working hours 22:00 – 06:00


  • The foremost quality for this position or any position at Blockchain is integrity
  • An understanding of Know Your Customer (KYC) and/or Anti Money-Laundering (AML) processes
  • Experience with customer or technical support, a plus if you’ve used ZenDesk before
  • Must be able to work in a fast-paced, diverse work environment with great follow through on tasks
  • Knowledge of cryptocurrencies is a plus and the willingness to learn about crypto is vital
  • Fluency in English

Company Offers

  • Full-time salary based on experience and meaningful equity in an industry-leading company
  • The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
  • Sharp, motivated co-workers in a fun office environment
  • Startup culture, pet-friendly office, team-buildings
  • Unlimited vacation policy; work hard and take time when you need it

Additional Information

Recruitment process is due October 4th. Contact person – Lina, 


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